Reliability: I-DEP is committed to providing a minimum service up-time level of 95% for every deposition we broadcast via the Internet. In the event that a service interruption causes our up-time level to fall below 95% for a particular deposition, I-DEP will issue a service credit to the Client equal to the amount to have been billed to the Client by I-DEP for its services. Service interruptions will be considered in the aggregate, for example:

A 30-minute interruption in any feature during an eight-hour deposition would constitute a 93.75% service up-time level and would qualify for a full service credit.

The Client shall not receive a service credit if an interruption is (a) caused by the negligence or willful misconduct of the Client or others authorized by the Client to use the Services; (b) due to failure of power, or any problem occurring at the broadcast site; (c) caused by the failure of the Client's access to I-DEP's Services, unless such failure is solely caused by I-DEP; (d) due to any cause outside I-DEP's systems or network, including the Internet.

Latency: Latency, the delay between when the source signal is initially sent and when that signal is properly received, is both highly variable and is itself a function of numerous variables, the majority of which are inherent to the Internet. With that understanding in mind, I-DEP will put forth its best efforts, and assist our clients, to monitor, identify, and if possible fix what elements are or could be causing any problems of Latency. I-DEP will also quickly resolve any problems with the elements causing Latency that are under our control.

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